FAQ

What is the cancellation policy?

I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. 

My clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours.

I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.

What payment methods do you accept?

We accept cash and card payments at the salon.

Can I bring my children?

Yes! Feel free to bring your children, I have a secure garden area where they will be happy to play in close proximity so we can keep an eye on them.

The salon has a small waiting area for children also, but don’t forget, I cut childrens hair as well. So get them booked in too!

In the unlikely event I'm not happy with my services, what should I do?

If you are unhappy with any of your services, I ask that you let me know within 5 days. It’s only once I’m aware, I can do something about it.

I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a “re-do”.

Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!

I see you use Wellaplex, why?

It will make a huge difference in the health of your hair. Wellaplex will relink the bonds that are broken during a chemical service and strengthen your hair immediately. Wellaplex can also be used as a stand alone treatment. See our prices here

Opening Hours

Monday 900 - 1800

Tuesday 900 - 1700

Wednesday 900 - 2000

Thursday 900 - 1800

Friday 900 - 2000

Saturday 800 - 1800

Sunday - Closed

Hair by Hollie 2019

Ashford, Middlesex, UK

Tel: 07908 388641

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